Privacy Policy

1. Introduction

Freya Spa ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and use our services. By using our website, you consent to the data practices described in this policy.

2. Information We Collect

We may collect various types of information from you depending on how you interact with our website and services. This includes:

a. Personal Information

• Contact Details: Name, email address, phone number, postal address.
• Payment Information: Credit or debit card details and billing information when making purchases or booking appointments.
• Account Information: When you create an account, we may collect usernames, passwords, and related information.

b. Automatically Collected Information

• Log Data: We may collect information about your browser, IP address, device type, pages visited, and browsing behavior when you visit our website.
• Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to personalize your experience and analyze website traffic. You can adjust your browser settings to refuse cookies if you prefer.

c. Other Information

• Appointment and Service Data: Information related to appointments you book, services you request, and any feedback or preferences you share with us.
• Health Information (Optional): Any health-related details you voluntarily provide that may affect the services we offer (e.g., allergies or skin sensitivities).

3. How We Use Your Information

We may use your information for the following purposes:

• Appointment and Service Requests: To process appointments, provide requested services, and manage customer relationships.
• Communication: To send confirmations, appointment reminders, and respond to inquiries.
• Payments: To process payments and manage billing.
• Personalization: To customize content and recommendations on our website based on your preferences.
• Website Improvement:To monitor and analyze website usage, and improve site functionality.
• Legal Compliance:To comply with applicable laws and regulations, or respond to legal requests.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with the following entities:

• Service Providers: Third-party vendors who perform functions on our behalf, such as payment processors, email service providers, and IT support. These parties are only given access to the information needed to perform their services.
• Legal Obligations: If required by law, or if we believe such action is necessary to (a) comply with legal obligations, (b) protect our rights, privacy, safety, or property, or that of others, and (c) enforce our policies and terms.
• Business Transfers: In the event of a merger, sale of assets, or acquisition, your information may be transferred as part of the transaction.

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You can request to review or obtain copies of your personal information.
• Correction: You can request to update or correct any inaccuracies in your information.
• Deletion:You can request to delete your personal information, subject to certain legal obligations.
• Data Portability: You may request to receive your personal data in a structured, commonly used, and machine-readable format.
• Opt-Out of Marketing Communications: You can opt out of receiving promotional emails by following the unsubscribe link in the email.
• To exercise any of these rights, please contact us at freyaspa.canada@gmail.com

6. Data Security

We use industry-standard measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

7. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect data about website traffic. You may adjust your browser settings to refuse cookies or alert you when cookies are being used. However, disabling cookies may affect your ability to use certain features of our website.

9. Third-Party Links

Our website may link to third-party websites that are not controlled by us. We encourage you to read their privacy policies before providing any personal information.

10. Children's Privacy

Our website and services are not directed toward individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected such information, we will take steps to delete it as soon as possible.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top of the page. Your continued use of the website following any changes signifies your acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:

Freya Spa

2550 Front Rd, Stella, Ontario, Canada

freyaspa.canada@gmail.com

+1(613) 331-0879